Who we are
Our website address is: https://air.globos.co.il.
Privacy Policy
introduction
This policy is the privacy protection policy of Globus Net Communications (hereinafter: the ""Company""), which provides information as a globe about the information collected by the Company and the Company's use of the information provided to it and collected by it through the Website/Application, by telephone or in any other way (hereinafter: the ""Policy""and/or the""Policy"" respectively).
As a rule, the Company respects the privacy of its customers and potential customers (hereinafter: ""the Company's Customers""") and acts at all times to protect the information. The protection of such information is carried out by means of technological means, as well as by providing ongoing work instructions to the Company's employees who are authorized to make use of the database, all as detailed in this policy.
The Company collects and processes in its information systems the information it needs in order to provide the Company's customers with the service they have purchased, while protecting the Company's legitimate interests, all in accordance with the provisions of the Protection of Privacy Law, 5741-1981 (hereinafter: the ""Law""" and/or the Protection of Privacy Law) and the regulations enacted pursuant thereto, as well as the provisions of the law that apply to the Company.
This policy is intended to bring to the attention of the Company's customers the Company's privacy principles and an explanation of what personal information is collected, what use the Company may make of it, to whom the Company may transfer it, and by what means you can contact the Company in order to obtain additional information regarding the information collected, including the right to review the information and the right to request its correction if it is incorrect.
Personal information is information that is subject to the law (as defined in Section 3 of the Law) as well as any data relating to an identified person or that may lead to the identification of a person with reasonable effort, directly or indirectly. As a rule, the Company's customers are not under any legal obligation to provide the information, but failure to provide the information will impair the Company's ability to provide the services offered by it.
The Company's privacy policy will be updated from time to time, in accordance with the Company's considerations and/or in accordance with changes in the law or regulation applicable to the Company. The updated version will be published on the Company's website and will be provided to anyone who requests.
Collection of Personal Information
The Company collects relevant information:
The stage of providing the offer for the service, in which identifying information and contact details are collected, including name, other relevant identification numbers such as residential address, email address, telephone numbers, credit card, travel destinations.
The stage of managing the customer's life and gathering the details required for operation and validity, such as changing phone, email, credit card, new travel destinations.
Information Collection Methods
The collection of information from the company's customers is done in a number of ways, as follows:
Providing information by the customer on an application/website linked to the company's core systems as part of receiving an offer;
collecting information through recorded telephone conversations;
Collecting information by receiving documents from the customer.
The collection of personal information can be carried out directly with the customer or someone acting on his behalf, such as a family member, guardian. The collection of information can be done through a website linked to the company's core systems, forms, other documents, a customer service center, etc.
Purposes of Use of Information
The purposes of the use of the information include, but are not limited to, the following purposes:
Submitting proposals and producing services through the Company's application and website, through contact forms or through the Company's call center.
Sending important and relevant information about the company's products, service status, and other useful information.
Communication with the Company's customers in connection with the services provided by the Company.
Service to the company's customers and handling public inquiries, including verifying the identity of customers or third parties, as well as recording and documenting conversations or correspondence with these units (customer service/public inquiries).
Protecting the legal rights of the company and others.
Maintaining procedures and policies, such as book auditing, information security, billing and collection, business continuity and disaster recovery, as well as keeping records and documents.
Advertising and marketing in accordance with the provisions of the law, including the Protection of Privacy Law and the Communications Law (Telecommunications and Broadcasting), 5742-1982 (the "Communications Law").
Handling requests for deletion of information and deletion of excess information if necessary.
It is clarified that the Company does not use personal information other than for the purpose for which it was provided.
Transfer of information from the database
Accordingly, the Company may transfer information for the purpose of realizing its permitted purposes, to suppliers such as:
subcontractors in fields such as call centers, information systems, communication providers, printing houses and mail and mailing service providers, surveyors and marketing consultants, and business operations outsourcing providers;
Service Providers;
additional factors, provided that this is necessary for the management and maintenance of the business.
The Company may take steps to prevent fraud.
The Company is entitled to transfer information in accordance with any law, including in response to orders from authorities and courts.
In any case of transfer of personal information, the recipient of the information is obligated in writing to maintain the confidentiality and security of the information, not to make use of the information for which the information was provided, and to return and/or destroy the information.
Characterization of information, use of advanced analytics tools based on artificial intelligence.
The Company may use advanced automated processes, including technologies based on artificial intelligence and machine learning, to make business decisions based on the information held by the Company in accordance with this Privacy Policy. These processes will be used by the Company, inter alia, for the purposes of predicting events, pricing and operation of products and services, analyzing popularity and target audiences, identifying fraud, and identifying existing and potential customers in order to adapt content and products to their needs. Improving organizational processes and service to customers and third parties, as well as marketing, advertising and direct mailing activities. Any such use will be made in accordance with the provisions of the law, and in particular the Protection of Privacy Law.
Direct Mail
The Company may send messages by direct mail in accordance with the provisions of the law (building a marketing profile for the purpose of tailoring advertisements and other inquiries according to personal characteristics). The means of communication may include mail, e-mail, telephone and mobile phone (including for the purpose of recorded messages and text messages (SMS)), fax, social networks and other means. The Company's customers are entitled to request to be removed from the mailing list for direct mail in all means of communication. Such a request will be made by contacting the Company's customer service center or by means of a technological removal offered by the Company or through the personal area on the company's website, or in the manner in which the referral was sent, and to remove from the mailing list.
It should be emphasized that a request to be removed from a mailing list for direct mail does not negate the company's obligation to send notices by virtue of the provisions of the law and regulation, even without consent.
Advertisements
The Company may send advertisements to the Company's customers, via email and/or text messages and/or any other platform for sending messages, after approval given by the Company's customers.
At any time, the Company's customers may request that the Company not send advertisements (as defined in Section 30A of the Communications Law - by e-mail, fax text message (SMS) and recorded telephone messages). Such a request will be made by contacting the Company's customer service center or by means of a technological removal offered by the Company or through the personal area of the Company's application and website, or in the manner in which the request was sent, and to remove it from the mailing list.
Confidentiality, Information Security & Encryption
The Company undertakes to maintain the confidentiality of the personal information in its possession, and to ensure that all dealers on its behalf, including service providers, undertake in writing to maintain the confidentiality of the information and not to use it, except in the course of fulfilling their duties and for the purpose for which the information was provided.
The Company adopts technological security measures for the information in its possession, and in accordance with any law. For this purpose, the Company implements technological security measures to prevent the loss of personal information, damage to its integrity, unauthorized access to it or its unlawful alteration, as well as customary standards in the Internet industry, including encryption and other protections, including: restricting direct access of third parties to the database, managing and restricting access permissions to the Company's information systems, Password management, operation of means to identify and verify the identity of the Company's customers, installation of firewalls, encryption of personal information transmitted over communication networks, documentation of access to the database and security events that raise concerns of damage to the integrity of the information or its unauthorized use, periodic backup of the information, adoption of procedures and mechanisms to ensure the recovery of personal information, and periodic audits of compliance with this policy.
Precautions against online fraud
As a company that provides communication services, the company is a target of fraud attempts by various parties around the world. Accordingly, it is recommended to browse the Internet safely, to ensure that the company's existing means of communication are up-to-date, and to update them as needed, as well as to ensure that passwords are maintained and not handed over to others.
Use of Cookies and Other Information Collection Tools
The Company may make use of cookies/cookies (hereinafter: ""Cookies") as well as various technologies that will collect information about the Company's customers. Cookies are files that are stored on a computer or mobile device through a browser for documentation purposes, and the Company uses cookie technology as well as similar tracking technologies, such as those operated by third parties, where these automated tools collect information about the users of the Website and applications and their usage patterns. The technology makes it possible to monitor the activity of the Company's customers on the Website or Application, to improve the browsing experience and service, to enable the ongoing operation of the Website and the Application and to improve their performance, while using this technology the Company receives information about the activity of the Company's customers on the Website or Application, as well as information regarding the computer or phone from which the browsing is performed, including the version of the operating system, type of screen, browser, IP address, time spent on the Website or page, battery level and location. The information collected through these technologies is used by the Company for service purposes, marketing subject to the provisions of the law and for other purposes based on the actions performed on the Website or on the basis of the information obtained from cookies - or through them.
You can change and/or disable the use of cookies on the website at any time by adjusting your browser or device settings, however some services, in whole or in part, may not function properly. With regard to third-party cookies, the option to remove them is subject to the policies and terms of use of those parties as published on their websites.
Right to Review, Correct and Delete Information
In accordance with the provisions of the Protection of Privacy Law, any person is entitled to review personal information about him held by the Company. In order to review the information, the customer must contact the customer service center or the company's public inquiries department or through an online request form to review the information and receive the required information, after the identification process.
If it turns out that the information is incorrect, complete or accurate, the Client may request that it be corrected or deleted, and the Company will act in accordance with the Client's request, provided that there is no legal reason to reject it. The Company will examine your request and, to the extent necessary, make the necessary changes to the information.
The aforesaid does not apply to information that is confidential by law, unless the confidentiality is for the benefit of the applicant.